Complaints Policy

Here at Compare Banks, we strive to provide the very best service for our audience. As such, we work hard to ensure all our information and guides are up to date, and high quality.

If you think we have fallen short on any aspect of our service and would like to make a complaint, please let us know through our Contact Form. We request that you write “I would like to make a complaint” in the Subject Line so that we know to treat it as such.

You can can also make a contact us directly at: complaints@comparebanks.co.uk.

If you prefer by post then please use the following address:

Compare Banks
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ

To make this process go smoothly and efficiently, please provide as much detail as you can in your complaint message.

The Next Steps

We take complaints very seriously. Therefore, we aim to respond to your complaint within 5 business days. Depending on the nature of the complaint, our response could be a resolution, explanation, or an acknowledgment.

If You Are Not Satisfied With Our Response

We hope you are happy with our response to your complaint. However, if you are not satisfied with the outcome, you may escalate the matter to the Financial Ombudsman.

This is a free service that deals with financial service disputes. 

publications team
the Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Tel: 0800 023 4567 – Monday-Friday 9am to 5pm

Email: complaint.info@financial-ombudsman.org.uk

You can also contact the European Commission via their website: https://ec.europa.eu/odr