Virgin Money Review

Virgin Money Review

Virgin Money is a bank and financial services company based in the UK. Originally launched as Virgin Direct Personal Financial Services in 1995, its second incarnation Virgin One followed in 1997.

Reviews Rating
28%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
43%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a senior editor at CompareBanks. He has over 10 years experience in writing about all aspects of finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

Virgin Money is a bank and financial services company based in the UK. Originally launched as Virgin Direct Personal Financial Services in 1995, its second incarnation Virgin One followed in 1997.

Features

Contact Info

Email
londonhaymarketlounge@virginmoney.com
Address
30 Haymarket, London SW1Y 4EX, UK
Phone
020 7499 3563

About Virgin Money

Virgin Money is a bank and financial services company based in the UK. Originally launched as Virgin Direct Personal Financial Services in 1995, its second incarnation Virgin One followed in 1997.

Virgin Money launched as a price comparison website in 2000; the two companies were merged in 2002 to form the contemporary version of the company.

Virgin first attempted to buy Northern Rock in 2007 ahead of its nationalisation; when the bid failed, Virgin sought its own banking licence and became a full retail bank in 2010 after acquiring Church House Trust.

Virgin was greatly helped in the expansion of its product portfolio by the purchase of Northern Rock after previously being focused on credit cards and insurance. The first Virgin-branded current accounts were launched in Northern Ireland and Scotland in 2014, and the rest of the UK in 2015.

Virgin eventually completed the purchase of Northern Rock in 2012. In May 2018 CYBG announced its intention to acquire Virgin Money, and a takeover was agreed. CYBG will license the Virgin Money brand and CYBG customers will be moved over to Virgin over the next three years.

The acquisition was completed on 15 October and shares in Virgin Money Holdings were deleted from the LSE.

Richard Branson has indicated that he would like to open branches in train stations in the future. The bank also has several ‘concept lounges’, with the first opened in Norwich in 2011.

Virgin Money Products and Services

Virgin offers customers a comprehensive portfolio of banking and investment products, including:

  • Mortgages
  • Current accounts
  • Savings accounts
  • Credit cards
  • Investments
  • Insurance
  • Pensions
  • Travel money

Virgin also offers a range of business savings accounts, aimed at helping businesses to grow. The instant access savings account pays a lower rate of interest, but customers can access their savings at a moment’s notice if needed. For customers who don’t need this feature but would like to earn more interest, one and two-year fixed rate accounts are available.

Security at Virgin Money Bank

Virgin has extensive online security policies aimed at preventing fraud, and information for customers on how they can help is available online.

Virgin Money is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority.

Virgin Money Contact Details

30-31 Haymarket
London
SW1Y 4EX

Telephone: 020 7499 3563

Email: londonhaymarketlounge@virginmoney.com

Have a question about Virgin Money Review?

Find answers in Q&As and ask your question

Is the Northern Rock Bank part of the Virgin Bank. — robert brownlees

I want to invest in a fixed bond. I've opened an online account but can't transfer money into it and customer services never answer. Sounds very dicey? — Irene Jackson

Virgin Money Review Reviews

Richard Adeyemo
March 26, 2024

“Title: Extremely Frustrating Experience with Virgin Money I’ve been facing an incredibly frustrating situation with Virgin Money for over a week now”

Title: Extremely Frustrating Experience with Virgin Money

I’ve been facing an incredibly frustrating situation with Virgin Money for over a week now. They blocked my account and have left me with no access to my own money, all in the name of verifying a payment source. I’ve bent over backward to comply with their requests, but it seems they’re just not interested in resolving this issue efficiently.

The payment in question came from a legitimate recruitment agency, and I provided all the necessary evidence, including my contract and self-billing documents. However, Virgin Money still isn’t satisfied and insists on verifying the sender’s account, which is causing unnecessary delays.

This lack of responsiveness and understanding from their customer service is truly disappointing. It’s been over a week, and I’m left waiting without access to my funds. This ordeal has caused me a great deal of inconvenience and stress, and I expected better from a financial institution like Virgin Money.

I hope my experience serves as a cautionary tale for others considering their services. The way this situation has been handled is far from satisfactory, and I wouldn’t recommend Virgin Money based on my current experience.

One person found this helpful
David Boyle
March 26, 2024

“I’ve had a Virgin Atlantic credit card for a decade”

I’ve had a Virgin Atlantic credit card for a decade. I spend about £10k a month on it. No more. Today I quit.

😡 Virgin Atlantic Credit Card: A Masterclass in Frustration

Let me save you the hassle: the Virgin Atlantic Credit Card might look appealing on the surface, but it’s a wolf in sheep's clothing. If customer service were a game, Virgin Atlantic Credit Card would win gold—in the “How to Frustrate Your Customers” Olympics.

🕐 Time Is Money, And They'll Cost You Both

Imagine being out shopping, your trolley full, only to have your card declined for no reason. Annoying? That’s just the tip of the iceberg. Virgin Atlantic freezes your card randomly, about once a month, forcing you into a tedious unfreezing process that makes a root canal seem like a spa day.

📞 A Phone Call Away, But Far From Resolved

Here's the drill:
1. You call customer service, bracing for the pain.
2. You're subjected to a dozen automated prompts that have little to do with your issue.
3. You finally get through—only to be disconnected and have to start all over again.

🔍 Seven Layers of ID Hell

Prepare to delve into your memory for a security challenge of seven questions. Forgot the name of your first pet or the street you grew up on? Tough luck. A misstep on any of these obscure queries, and you're back to square one, dialling in again and grinding your teeth through the same rigmarole.

🏦 Store Visits: A Fool’s Errand

You might think, “I'll just pop into a Virgin Money store; they’ll sort it out.” Think again. They display the credit card prominently, but the staff are as powerless as you are to resolve any issues. It's like a gallery of false promises.

📅 Monthly Aggravation Budget

The biggest cost? Your time. Factor in a solid hour every month to wrestle with this unyielding system. Time that you could spend doing, well, literally anything else.

So, unless your idea of a good time is an unnecessary obstacle course of poor service and Byzantine verification processes, steer well clear of the Virgin Atlantic Credit Card. There are plenty of options out there that value both your time and your sanity.

One person found this helpful
Jeff Neads
March 26, 2024

“Quite simply the worst banking app or app I have ever used”

Quite simply the worst banking app or app I have ever used.

Victoria Usuan
March 26, 2024

“Virgin money is best for nothing. My credit card was has fraudulent payments and I spent the best part of a week simply on hold everyday trying to get hold of someone”

Virgin money is best for nothing. My credit card was has fraudulent payments and I spent the best part of a week simply on hold everyday trying to get hold of someone. I was transferred to incorrect departments countless times which meant waiting on hold even longer every time. I was in tears by the end of it from the frustration. It’s like trying to get customers service back in the early 2000’s. Eventually I was told me to call back to arrange my own refund but could not tell me what date to call back so I am just expected to call every now and then to find out if I’m allowed my refund yet and each time I call I spend at least an hour on hold before I give up every single time without fail. I escalated a complaint and the department that dealt with that take two weeks to respond each time I email them and when they do respond it is with ZERO answers to my questions. It’s been a month and still no refund, no indication as to when I will get it or when I need to call. And at this point I’ve just given up altogether. I’ve never had such poor customer service. You could walk into any Poundland in the UK and get better customer service. The constnat conflicting information I get from every operative I speak to is also alarming. You’d think a company of that size would have clear and direct processes in place. PLEASE just avoid at al costs if you want to protect your MH.

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Virgin Money Review Accounts

M Plus Account
M Plus Account
Personal
Free
Monthly Fee
0.35%, 2.02%
Interest Rate
Yes
Overdraft
Overdraft Rate
Club M Account
Club M Account
Personal
£14.50
Monthly Fee
0.50%, 2.02%
Interest Rate
Overdraft
Overdraft Rate
M Account
M Account
Personal
Monthly Fee
0.50%
Interest Rate
Overdraft
Overdraft Rate
Private Current Account
Private Current Account
Private
£25
Monthly Fee
Interest Rate
Overdraft
Overdraft Rate
Easy Access Cash ISA Exclusive
Easy Access Cash ISA Exclusive
Savings
Monthly Fee
0.35%
Interest Rate
Overdraft
Overdraft Rate
1 Year Fixed Rate E-Bond
1 Year Fixed Rate E-Bond
Savings
Monthly Fee
0.35%
Interest Rate
Overdraft
Overdraft Rate
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