Starling Bank

Starling in-depth review, useful information and user opinions

Starling Bank

Last updated: September, 2019

Starling is an online-only bank that aims to challenge the way people see banking and make it easier for everyone. Founded in 2014 by Anne Boden, the pioneer of the Same Day Bank Transfer Service that revolutionised the way people handled their finances, the bank is based in London.

Starling Bank focuses on one product only- a mobile-only bank account that the management team are aiming to make the best in the world.

About Starling

Founded in 2014, Starling Bank is a mobile-only digital bank based in London. Founder and CEO Ann Boden had a three-decade career in finance before deciding banking was ‘fundamentally broken’ and built Starling entirely from scratch. Starling received its banking licence from the Financial Conduct Authority in July 2016.

Starling is what is known as a ‘challenger bank’, a relatively small enterprise set up with the intention of competing with long-established, larger national banks. There are no physical branches, and no web portal; all banking is done via the Starling mobile app, available for devices running both Android and iOS. It was recently announced (August 2018) that Starling are to provide payment services for a new RBS/Natwest digital venture.

Starling Bank Products and Services

Currently, Starling offers personal, joint and business accounts with eligible deposits of up to £85,000 protected by the Financial Services Compensation Scheme (FSCS). Customers looking to open a joint account must first open a personal account, although this is not required for business customers.

Starling customers can pay for products and services using Apple Pay, Google Pay, Samsung Pay, Garmin Pay and Fitbit Pay. Indeed, Starling claims to be the first bank in the country to offer in-app provisioning for Apple Pay customers, who are able to add cards to their Apple Wallet using the in-app Card Management screen.

The Starling banking app allows customers to instantly set up and make payments and set up and manage standing orders or direct debits. Accounts have their own sort codes and customers are able to earn interest on their balance. Account balances are updated in real-time.

Starling customers receive a contactless Mastercard debit card, which can be used both online and in-person to purchase products and services.

Starling’s Security

Starling has several security features designed to guard against fraudulent activity. On signup, customers are asked to provide both an identity document and a short video confirming their intention to open an account –  these measures are aimed at preventing identity fraud. The app also supports fingerprint or facial recognition security, if the device used has this functionality.

Starling Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Prudential Regulation Authority and Financial Conduct Authority (FCA). In the event that the bank was to become insolvent, eligible deposits made by Starling customers are protected by the FSCS up to the value of £85,000.

Starling Contact Details

3rd floor
2 Finsbury Avenue

Telephone: 0207 930 4450

Email[email protected]

Starling Bank

Reader Rating50 Votes2.55
Helping the UK make informed banking decisions
  1. 0.6
    Money is not safe

    On two seperate occasions transactions have failed and the money was lost. This is absolutely unacceptable for a “Bank”.

  2. On the 8th July 2019 I had £200 stolen from my Starling Bank account in two £100 sums, minutes apart. The money was donated to a charity based in London (in a poetic way that’s kind of sweet). I was confused by this, so I contacted the charity, as I did not donate this money. The charity were very nice and said they would look into this for me.

    Th charity came back to me saying that, that very same weekend, they had received an abnormal amount of donations, much more than usual and upon trying to thank these people via email (all Hotmail accounts), each and every email got bounced back, a sure sign something was not right.

    The charity assured me that any donations received in this manner would be given back, no questions asked and their finance director got in touch with Starling Bank to confirm that the £200 received via my account was indeed fraudulent and I should be given my £200 back.

    A week or so later, and with zero contact or resolution from Starling Bank, I got my money back. Happy days.

    All was fine and then on Friday 9th August I noticed two £100 sums taken from my account from a cash machine in Melton Mowbray. This was strange as I am currently in Spain and had been for two weeks.

    I contacted Sterling and explained that I am currently in Spain and to investigate how money has been taken once more from my account. I got the usual we don’t really care, sloppy attitude, have you mistakenly forgot you withdrew the money blah blah..NO! As I keep telling you, I am in SPAIN and not in the UK!

    Sterling Bank then told me that the £200 that rightfully got returned to me was then contested, so they gave it back. Who contested the charge-back and who did it get returned to I asked? No reply.

    I therefore rang the charity and they informed me that at NO stage had they contested the charge-back and at no point had they received this money. So who contested it, it can only be the original fraudsters that stole it in the first place?

    No one at Starling Bank gives a damn. You have to constantly go over information you have already provided Starling Bank. Not one person has rang me to investigating this fraud, and no one is taking this seriously. I am the guilty party yet Starling Bank have decided to refund money to fraudsters that stole money from my account in the first place.

    You could not make this up if you tried.

    It appears that Starling Bank do not seem to have a system or team in place to investigate fraudulent activities, which in today’s climate of increasing online fraud is scary.

    I have asked Starling Bank to ring the charity to get to the bottom of this, they have yet to do so.

    Your money is NOT safe if you bank with Starling Bank and they do not take fraud seriously enough to protect you, the customer.

    I am fuming that Starling Bank have not phoned me once or got any special team in to investigate this crime, and then they refunded £200 to the fraudsters direct!! How on earth in 2019 can that happen?

    My advice, DO NOT put your hard earned money into a Starling Bank account, it is clearly not safe there.

    I am now seeking legal advice.

    My advice: Avoid Starling Bank like the plague.

  3. 0.4
    Starling gremlins prevents access to accounts...

    My brother has been using Starling on his travels and suddenly his account and card stopped working leaving him stranded. Customer has been unhelpful. You are warned!

  4. Do not go with this company if you want your account shut for no reason whatsoever as far as I’m aware and then be told they can’t tell you why don’t say you wasn’t warned

  5. Really good bank. Feel safe with them and treat you really well on the customer service side of things. Great app too and instantly got an overdraft decision.

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