Shawbrook Bank

Shawbrook Bank

Shawbrook is a commercial and retail bank based in the United Kingdom. Until 2017 it was part of Shawbrook Group PLC but was acquired in July 2017 by a consortium that included Pollen Street Capital and BC Partners.

Reviews Rating
20%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
51%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a publisher at CompareBanks. He specialises in personal finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

Shawbrook is a commercial and retail bank based in the United Kingdom. Until 2017 it was part of Shawbrook Group PLC but was acquired in July 2017 by a consortium that included Pollen Street Capital and BC Partners.

Features

Contact Info

Email
personalloans@shawbrook.co.uk
Address
Lutea House, Warley Hill Business Park, The Dr, Great Warley, Warley, Brentwood CM13 3BE, UK
Phone
0345 600 6260

About Shawbrook

Shawbrook is a commercial and retail bank based in the United Kingdom. Until 2017 it was part of Shawbrook Group PLC but was acquired in July 2017 by a consortium that included Pollen Street Capital and BC Partners.

Shawbrook was founded in 2011 and came about after private investors led by RBS Equity Finance (later Pollen Street Capital) purchased Whiteaway Laidlaw Bank. Whiteaway Laidlaw was renamed Shawbrook in October 2011. The bank acquired Singers Asset Finance in 2012 and Centric Commercial Finance in 2014.

Shawbrook’s operations are focused on offering loans to individuals and SMEs who are unable to, or have been unsuccessful in, obtaining lending from the bigger commercial banks.

Shawbrook Products and Services

Shawbrook works with customers who have experienced what the bank calls ‘FrOMO’, or ‘frustration of missing out’. This is an idea based on the experiences of customers who feel misled or confused by personal loan advertising that refers to ‘representative’ or ‘introductory’ rates of interest that turn out to be higher than they anticipated. Shawbrook does not use these rates and guarantees customers a personal rate from the outset.

Shawbrook operates differently from traditional banks when it comes to business lending; whereas these institutions often rely on set-in-stone scorecards and automated systems to decide on lending solutions for clients, Shawbrook takes a more human, holistic approach. Their team includes specialists in several sectors, regional business centres and staff with solid local knowledge. Clients can access lending to finance equipment, purchase property, invest in future growth or offer POS finance to customers.

Shawbrook can also help clients manage excess funds, whether it's setting it aside for HMRC payments or finding a way for it to earn interest.

Shawbrook Security

Shawbrook has extensive procedures and policies in place designed to protect customers from security breaches. These, plus information on how customers can help keep their information safe, can be found on the Shawbrook website.

Shawbrook Bank Contact Details

Lutea House
Warley Hill Business Park
The Drive
Great Warley
Brentwood
Essex
CM13 3BE

Telephone: 0345 600 6260

Email: personalloans@shawbrook.co.uk

Have a question about Shawbrook Bank?

Find answers in Q&As and ask your question

can I MAKE SEVERAL AMOUNTS OVER A WEEK ON A ONE YEAR FIXED TERM ACCOUNT — James Thornton

I am seriously considering transferring my existing cash ISA into Shawbrook. Can you please let me know if this is a simple process and how long it will take to set up? — Trevor Eastwood

Shawbrook Bank Reviews

Hani Girgis
March 29, 2024

“Avoid at all costs. You have to go through hoops if you want to withdraw your money early if anything were to happen”

Avoid at all costs.

You have to go through hoops if you want to withdraw your money early if anything were to happen.

We have a decent amount in a savings account, and with the increase in immigration surcharge we are needing this money to pay for it.

I have been told my request has to be reviewed by a panel and it might not be approved!

I genuinely can't believe a company can be allowed to do that with your money!

Suzanne Duncan
March 26, 2024

“I would give 0 if I could. I received a message from Shawbrook whilst on holiday to say my security had been breached”

I would give 0 if I could. I received a message from Shawbrook whilst on holiday to say my security had been breached. A copy of a telephone conversation I had with Shawbrook staff had been send by email to another customer???? I don't know as they won't tell me. This email gave them my account number, my d.o.b., my address!!!, If they had given them my phone number too, god knows what would have happened. I have had to change all my security questions, which I did two days ago, noone has gotten back to me and I CAN'T ACCESS MY EASY ACCESS ACCOUNT as withdrawals have been blocked due to their staff giving out all my details to some random person. Two messages sent and not one reply. I have been banking for 50 years and never has this happened with any other bank! As soon as I can get access to MY MONEY I will be moving it to another bank. Appalling bank and appalling customer service. DISGUSTING!!!

Steve Bond
November 22, 2022

“Easy to pay your money in, difficult to get it back out”

Easy to pay your money in, difficult to get it back out.

16 persons found this helpful

Shawbrook Bank Accounts

2 Year Fixed Rate Bond
2 Year Fixed Rate Bond
Personal, Savings
Monthly Fee
1.23%
Interest Rate
No
Overdraft
Overdraft Rate
45 Day Business Notice
45 Day Business Notice
Business, Savings
Monthly Fee
0.41%
Interest Rate
No
Overdraft
Overdraft Rate
3 Year Fixed Rate Bond
3 Year Fixed Rate Bond
Personal, Savings
Monthly Fee
1.30%
Interest Rate
No
Overdraft
Overdraft Rate
100 Day Business Notice
100 Day Business Notice
Business, Savings
Monthly Fee
0.42%
Interest Rate
No
Overdraft
Overdraft Rate
5 Year Fixed Rate Bond
5 Year Fixed Rate Bond
Personal, Savings
Monthly Fee
1.67%
Interest Rate
No
Overdraft
Overdraft Rate
7 Year Fixed Rate Bond
7 Year Fixed Rate Bond
Personal, Savings
Monthly Fee
1.70%
Interest Rate
No
Overdraft
Overdraft Rate
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