Santander

Santander

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Reviews Rating
31%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
49%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a senior editor at CompareBanks. He has over 10 years experience in writing about all aspects of finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Features

Contact Info

Email
customerservices@santander.co.uk
Phone
0800 068 7010

About Santander

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Santander is one of the biggest personal finance companies in the UK and has some 14 million customers, with over 1000 branches and 50 corporate offices. It is headquartered in Camden, London.

Santander UK was formed from three mutual building societies; Alliance & Leicester, Abbey National and Bradford & Bingley. Santander Group purchased Abbey National in 2004, Alliance & Leicester in 2008 and followed that purchase with the branches and savings operations of Bradford & Bingley after it was nationalised post-the banking crisis of 2008. Abbey National and Bradford & Bingley were renamed as Santander in early 2010, and Alliance & Leicester was merged into the bank in May of that year.

The charitable divisions of Abbey, Bradford & Bingley and Alliance & Leicester were brought together to form the Santander Foundation.

Santander Products and Services

Santander UK offers a full portfolio of services for business, corporate and personal customers including:

  • Current accounts
  • Savings accounts
  • Investments
  • Credit products
  • Mortgages

Personal loans are available from £1-25,000, but customers must already hold a Santander account to borrow more than £20,000.

Savings products include savings accounts and ISAs, with interest earned dependent on the type of account and how much access a customer needs to their deposited money. Customers who are willing to take more risk for bigger potential returns can opt for an investment account.

Santander launched the first-ever current account without fees in 2009 – even unauthorised overdrafts incur no fees. This account was introduced for current and future mortgage customers.

Santander customers also don’t incur charges when using their branded ATM machines in Spain.

Santander Security

Santander UK is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Deposits and savings of up to £85,000 are covered by the Financial Services Compensation Scheme.

Santander Contact Details

2 Triton Square
Regent's Place
London
NW1 3AN

Telephone: 0800 068 7010

Email: customerservices@santander.co.uk

Best Santander Deals

£130 cashback when you switch to Santander
£130 cashback when you switch to Santander Santander
Get £130 cashback when you switch to a Santander current account. Join Santander using the Current Account...

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Santander Reviews

Marianne McConlogue
March 26, 2024

“I would like to know what's going on.I keep asking”

I would like to know what's going on.I keep asking the attorney to call m me pr text and I'm not getting a response
Can you help me thank you

One person found this helpful
Dawid Stroyny
March 26, 2024

“This bank offers very poor service at every level. The card I received turned out to be faulty”

This bank offers very poor service at every level.
The card I received turned out to be faulty. I had to leave my purchases in the store because I couldn't pay. I was left without money. There are not many Santander banks in London. And unfortunately, they are all open only until 3. Which is ridiculous. Even on one day the bank is not open longer. And usually the queues are very long.
I believe that such a large and rich company could do more for its clients.
It took 8 days for my new card to arrive. Unfortunately, Santander sees nothing wrong with this. I don't need to tell you how difficult it is nowadays not to have a card.
When I wanted to make a complaint, customer service didn't see anything wrong with it. Unbelievable.

One person found this helpful
Darren Makarem
March 26, 2024

“Appalling service - really gone downhill compared to what they used to be like 10 years ago”

Appalling service – really gone downhill compared to what they used to be like 10 years ago. Customer service is shocking they know nothing, they are unresponsive, and they just shunt you from department to department.

Their communications are abysmal – they blocked my account because they wanted more KYC but never informed me of the block and it was not visible to me or their customer service reps so took me 2 weeks of pain to resolve

They are disjointed with no data or information flows between different teams (e.g. mortgages vs banking) so you have to go through same processes twice…

I dread dealing with these guys every time I need to call them – their app is useless and unresponsive so unfortunately I need to call them fairly regularly…

One person found this helpful
Limmy Cmg
March 26, 2024

“Have been lied to on numerous occasions by this bank”

Have been lied to on numerous occasions by this bank

One person found this helpful
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Santander Accounts

2 Year Fixed Rate ISA
2 Year Fixed Rate ISA
Savings
Monthly Fee
0.1%, 0.20%
Interest Rate
Overdraft
Overdraft Rate
2 Year Fixed Rate Bond
2 Year Fixed Rate Bond
Savings
Monthly Fee
0.15%, 0.20%
Interest Rate
Overdraft
Overdraft Rate
1 Year Fixed Rate Bond
1 Year Fixed Rate Bond
Savings
Monthly Fee
0.10%, 0.15%
Interest Rate
Overdraft
Overdraft Rate
Everyday Saver
Everyday Saver
Savings
Monthly Fee
0.01%
Interest Rate
Overdraft
Overdraft Rate
eSaver
eSaver
Savings
Monthly Fee
0.05%
Interest Rate
Overdraft
Overdraft Rate
Regular eSaver
Regular eSaver
Savings
Monthly Fee
0.50%
Interest Rate
Overdraft
Overdraft Rate
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