Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.
Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.
Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.
Santander is one of the biggest personal finance companies in the UK and has some 14 million customers, with over 1000 branches and 50 corporate offices. It is headquartered in Camden, London.
Santander UK was formed from three mutual building societies; Alliance & Leicester, Abbey National and Bradford & Bingley. Santander Group purchased Abbey National in 2004, Alliance & Leicester in 2008 and followed that purchase with the branches and savings operations of Bradford & Bingley after it was nationalised post-the banking crisis of 2008. Abbey National and Bradford & Bingley were renamed as Santander in early 2010, and Alliance & Leicester was merged into the bank in May of that year.
The charitable divisions of Abbey, Bradford & Bingley and Alliance & Leicester were brought together to form the Santander Foundation.
Santander UK offers a full portfolio of services for business, corporate and personal customers including:
Personal loans are available from £1-25,000, but customers must already hold a Santander account to borrow more than £20,000.
Savings products include savings accounts and ISAs, with interest earned dependent on the type of account and how much access a customer needs to their deposited money. Customers who are willing to take more risk for bigger potential returns can opt for an investment account.
Santander launched the first-ever current account without fees in 2009 – even unauthorised overdrafts incur no fees. This account was introduced for current and future mortgage customers.
Santander customers also don’t incur charges when using their branded ATM machines in Spain.
Santander UK is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Deposits and savings of up to £85,000 are covered by the Financial Services Compensation Scheme.
2 Triton Square
Regent's Place
London
NW1 3AN
Telephone: 0800 068 7010
Email: [email protected]
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Absolutely awful bank – completely disjointed, intrusive, inefficient, and appalling quality of service:
1) they blocked my account once 2 years ago, preventing my Paypal direct debits from going through causing me bigf issues. When I called them, they said that it was PayPal's fault – after workign through it with PayPal it was clear it was nothing to do with them. It took me insisting to an agent at Santander that they were the ones blocking the account for her to finally uncover a note on the account saying they wanted additional documents from me to continue operating the account – they never sent me any communicaiton to let me know this was the case, they just blocked my account!
2) I live abroad and earn my income abroad, pay taxes abroad. And I have rarely sent money back into the UK. And certainly nothing to Santander. Yet they continuously pester me to find out what my net worth is and how much money I have in my foreign bank accounts. I understand if I send money into my UK account they need proof of funds, but this level of intrusion when I have not remitted money into Santander is beyond intrusive and not justifiable
3) I have a mortgage through them – but their departments do not talk to each other – so if I need to update a mailing address, I need to update each department separately. When they do annual account checks – they ask me questions and for documentation on the rental income from my property and on my mortgage – even though they are the ones administering the property mortgage and have all this information.
4) I tried to make payments to buy goods from Amazon – hardly a small dodgy retailer – using my debit card. I tried both to verify the transaction by using the app and by using an OTP and after confirming them each time, Santander then rejected the transactions for no reason (there were plenty of funds int he account). I tried to resolve but in the end gave up and just used another account…
They really are truly appalling with zero care for the inconvenience they cause or the lack of minimal service they provide…
Where to begin?…this is specifically to do with their Livingston branch, which is the nearest branch to me. I have both physical and mental health issues which Santander are fully aware of. Last month I went into the Livingston branch to request a replacement card due to multiple issues with the existing card. I had to explain three times what the issues were and was told that the only way to get a new card was to block my existing card and wait up to 7 days for a replacement. The situation escalated but eventually they issued a new card & PIN without blocking the existing one. Last week I received a letter telling me that they are going to close my account in less than a fortnight because of my attitude towards their staff. I immediately raised a complaint about this and the obvious disability discrimination by their staff. I received a phone call at 4.50pm today informing me that they are going ahead with the account closure and that they are not interested in hearing my side of what happened.
I haven't given the full details here, as I fully intend to refer the matter to the Financial Conduct Authority. I DO take ownership of my behaviour but it's really a shame that Santander are refusing to take ownership of their's.
I believe the FCA will make them see the error of their ways.
In short though, if you are a disabled person-DO NOT BANK WITH SANTANDER!
I was a Santander business customer for over 15 years with no problems except once when the bank lost £1000 for over a month and blamed me for it. Anyway years later in 2023 they started asking questions about sources of funds, I provided all relevant documents about payments received and made due to the sale of a property I owned, but they still decided I was an unfit customer to bank with them and closed my accounts for no reason, I was lucky enough to get my money out before they suspended my access which they have done to many people without reason. They act like the Gestapo now to customers and I read online that hundreds are leaving them. Utter incompetence in the staff and hard to contact these people.
I would like to know what's going on.I keep asking the attorney to call m me pr text and I'm not getting a response
Can you help me thank you
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