Santander

Santander

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Reviews Rating
20%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
43%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Overview

First Glance

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Features

Contact Info

Phone
0800 068 7010

About Santander

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Santander is one of the biggest personal finance companies in the UK and has some 14 million customers, with over 1000 branches and 50 corporate offices. It is headquartered in Camden, London.

Santander UK was formed from three mutual building societies; Alliance & Leicester, Abbey National and Bradford & Bingley. Santander Group purchased Abbey National in 2004, Alliance & Leicester in 2008 and followed that purchase with the branches and savings operations of Bradford & Bingley after it was nationalised post-the banking crisis of 2008. Abbey National and Bradford & Bingley were renamed as Santander in early 2010, and Alliance & Leicester was merged into the bank in May of that year.

The charitable divisions of Abbey, Bradford & Bingley and Alliance & Leicester were brought together to form the Santander Foundation.

Santander Products and Services

Santander UK offers a full portfolio of services for business, corporate and personal customers including:

  • Current accounts
  • Savings accounts
  • Investments
  • Credit products
  • Mortgages

Personal loans are available from £1-25,000, but customers must already hold a Santander account to borrow more than £20,000.

Savings products include savings accounts and ISAs, with interest earned dependent on the type of account and how much access a customer needs to their deposited money. Customers who are willing to take more risk for bigger potential returns can opt for an investment account.

Santander launched the first-ever current account without fees in 2009 – even unauthorised overdrafts incur no fees. This account was introduced for current and future mortgage customers.

Santander customers also don’t incur charges when using their branded ATM machines in Spain.

Santander Security

Santander UK is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Deposits and savings of up to £85,000 are covered by the Financial Services Compensation Scheme.

Santander Contact Details

2 Triton Square
Regent's Place
London
NW1 3AN

Telephone: 0800 068 7010

Email: [email protected]

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Santander Reviews

Sam Min
April 28, 2022

“My Santander creditcard was block 8-days ago. I went to the branch to show my passport and proof of income the next day”

My Santander creditcard was block 8-days ago. I went to the branch to show my passport and proof of income the next day. I was told the card will be unblocked within 48-hours. I have been calling their customer services twice a day for over a week. It takes 30-60 minutes wait time plus 30 minutes if the call is transferred to another department. The calls were also disconnected many times. Every time I call, the customer services said sit back and keep an eye on your mobile and wait for a call back for their security team. Santander creditcard department is one of the worst to help customers. I have applied for another creditcard today. Please don't waste time with Santander.

Helen Richardson
April 4, 2022

“Unable to log into online banking (again)!!!!! Have to ring number given on screen”

Unable to log into online banking (again)!!!!!
Have to ring number given on screen. Be prepared to be on hold over an hour!!!!!
Not acceptable. Moving bank on Monday

One person found this helpful
Em La
April 3, 2022

“In December I lost £2k in a scam. I have been trying to get my money back ever since and the Santander customer support line is completely useless”

In December I lost £2k in a scam. I have been trying to get my money back ever since and the Santander customer support line is completely useless. Every time I call I get a different response, and in some instances total rudeness (someone told me to ‘be quiet'). I thought I was making progress with one conversation, then the next time I called that conversation hadn't been logged. Another time in March I called and got told that my case had been ‘declined' in December but I had received a letter that the claim was ongoing in January. Now my case is being passed onto complaints and I have to wait 3-5 days for a callback when it's not even complaints I need to speak to. 30-40 minutes wait time each time I call customer support as well. I'm beyond angry.

John Young
February 8, 2022

“Today I received a telephone call of the person purchasing my car ( Mazda Reg K19SYU now DU16PNX ) that he was no longer going to buy my car at £13150 due to it having outstanding finance registered against it¬! I paid for a HPI check and was informed that you have this credit agreement on my car”

Today I received a telephone call of the person purchasing my car ( Mazda Reg K19SYU now DU16PNX ) that he was no longer going to buy my car at £13150 due to it having outstanding finance registered against it¬!

I paid for a HPI check and was informed that you have this credit agreement on my car.

I telephoned several times today and at 14.46 asked for a complaint with a view to compensation being registered. The customer service person ( Harry ) Told me that he tried to register my complaint but was not permitted as a manager needs to speak to me first so he would get me a call back straight away.

As this never happened I telephoned back at 15.55 and spoke to Shaun who informed me there was no way i was getting a call off a manager and that there was no notes on my account.

I have sent you a copy of the voice conversation with Harry who I presume has lied.

Please register this as a complaint and I am now seeking compensation for the loss of my sale and my day spent chasing you around.

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Santander Accounts

2 Year Fixed Rate ISA
2 Year Fixed Rate ISA
Savings
Monthly Fee
0.1%, 0.20%
Interest Rate
Overdraft
Overdraft Rate
eISA
eISA
Savings
Monthly Fee
0.05%, 0.10%
Interest Rate
Overdraft
Overdraft Rate
Easy ISA
Easy ISA
Savings
Monthly Fee
0.01%
Interest Rate
Overdraft
Overdraft Rate
Junior ISA
Junior ISA
Savings
Monthly Fee
0.75%
Interest Rate
Overdraft
Overdraft Rate
Inheritance ISA
Inheritance ISA
Savings
Monthly Fee
0.01%
Interest Rate
Overdraft
Overdraft Rate
Regular eSaver
Regular eSaver
Savings
Monthly Fee
0.50%
Interest Rate
Overdraft
Overdraft Rate
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