Santander

Santander

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Reviews Rating
20%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
40%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Overview

First Glance

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Features

Contact Info

Phone
0800 068 7010

About Santander

Santander UK is a British bank. Though it is a British company and autonomously managed, it is entirely owned by the Spanish Santander Group.

Santander is one of the biggest personal finance companies in the UK and has some 14 million customers, with over 1000 branches and 50 corporate offices. It is headquartered in Camden, London.

Santander UK was formed from three mutual building societies; Alliance & Leicester, Abbey National and Bradford & Bingley. Santander Group purchased Abbey National in 2004, Alliance & Leicester in 2008 and followed that purchase with the branches and savings operations of Bradford & Bingley after it was nationalised post-the banking crisis of 2008. Abbey National and Bradford & Bingley were renamed as Santander in early 2010, and Alliance & Leicester was merged into the bank in May of that year.

The charitable divisions of Abbey, Bradford & Bingley and Alliance & Leicester were brought together to form the Santander Foundation.

Santander Products and Services

Santander UK offers a full portfolio of services for business, corporate and personal customers including:

  • Current accounts
  • Savings accounts
  • Investments
  • Credit products
  • Mortgages

Personal loans are available from £1-25,000, but customers must already hold a Santander account to borrow more than £20,000.

Savings products include savings accounts and ISAs, with interest earned dependent on the type of account and how much access a customer needs to their deposited money. Customers who are willing to take more risk for bigger potential returns can opt for an investment account.

Santander launched the first-ever current account without fees in 2009 – even unauthorised overdrafts incur no fees. This account was introduced for current and future mortgage customers.

Santander customers also don’t incur charges when using their branded ATM machines in Spain.

Santander Security

Santander UK is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Deposits and savings of up to £85,000 are covered by the Financial Services Compensation Scheme.

Santander Contact Details

2 Triton Square
Regent's Place
London
NW1 3AN

Telephone: 0800 068 7010

Email: [email protected]

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Santander Reviews

Chris Bellis
December 14, 2021

“I've been with this bank for many years now. Before that I have used Barclays, the Co-op Bank and Bank of Scotland”

I've been with this bank for many years now. Before that I have used Barclays, the Co-op Bank and Bank of Scotland. Barclays was awful, and the Co-op variable, and Bank of Scotland were great – never a problem in 20 years. I wish I had stuck with them, but EU rules meant that they continually sent me nagging letters saying I should change my bank. reluctantly I did so, which i regret. B o S current account had no perks, just the perk of being on the phone when I wanted them and never getting anything wrong. I moved to Which? best Buy Santander 123 account. Not long after joining I had a euro cheque to pay in. they were completely unable to process this cheque – beyond their dim Bradford brains it seems. Severn years later and a finding by the ombudsman against them, I've still not received the money from that Euro cheque. Latterly I was the victim of a fraud attempt so I had to stop a card, just to be on the safe side. The scammer had my details including the address and number of the card. So they stopped the card when i finally got through to the Santander Fraud section after an hour on the phone. Five weeks later I still can't use the new debit card they've sent me and I've spent hours waiting on the phone, only to be told the same thing, it says “contract locked”. I know this, and then they put me through to security who just put the phone down. Atrocious customer service and I'm now looking for a decent bank, this time one that hasn't closed all the local branches. Santander's phone service is terrible, and whatever they say, you can't do everything online, you have to use their poxy app. Avoid this bank unless you have a branch nearby, and check whether they are planning to keep it open.