NatWest, or National Westminster, is a retail and commercial bank based in the United Kingdom. It is one of the ‘Big Four’ UK clearing banks and has more than 7.5million personal banking and 850,000 small business customers. NatWest also operates in Ireland, through its subsidiary company Ulster Bank.

Reviews Rating
40%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
51%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a senior editor at CompareBanks. He has over 10 years experience in writing about all aspects of finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

NatWest, or National Westminster, is a retail and commercial bank based in the United Kingdom. It is one of the ‘Big Four’ UK clearing banks and has more than 7.5million personal banking and 850,000 small business customers. NatWest also operates in Ireland, through its subsidiary company Ulster Bank.

Features

Contact Info

Email
brokerteam@natwest.com
Address
135 Bishopsgate, London EC2M 3YD, UK
Phone
0121 695 9238

About Natwest

NatWest, or National Westminster, is a retail and commercial bank based in the United Kingdom. It is one of the ‘Big Four’ UK clearing banks and has more than 7.5million personal banking and 850,000 small business customers. NatWest also operates in Ireland, through its subsidiary company Ulster Bank.

NatWest’s beginnings can be traced back to 1658 and the founding of Smith’s Bank of Nottingham. The NatWest we know today was established in 1968 after the merger of National Provincial Bank and Westminster Bank. In 1975 NatWest became one of the first London banks to open an office in Scotland, and part of the group of banks that launched the Access credit card and later the Switch debit card (now known as Maestro).

NatWest has been part of the Royal Bank of Scotland Group since 2000.

Natwest Products and Services

Personal banking customers have access to a comprehensive portfolio of banking options including current accounts, savings accounts, overdrafts, credit cards, loans and mortgages. NatWest also offers a range of Reward accounts, with monthly fees charged dependent on the account level. These accounts reward customers for such activity as paying bills by direct debit and cash sums for switching.

Premier is NatWest’s private banking service and is available to permanent UK residents with a sole income of £100,000 or a joint income of £120,000 annually, or savings or investments of at least £100,000 held with NatWest.

NatWest’s business banking customers can access different services depending on their size. Business banking services are divided into:

  • Services for SMEs
  • Services for companies turning over more than £2m
  • Services for international trade hubs

NatWest also offers business banking customers a programme called Boost, where clients can work with a specialist Business Growth Enabler to gain access to new networks, tools and content plus one to one support.

Natwest Awards

In 2017, NatWest’s banking app was voted Best Banking App by UK customers.

Natwest Security

NatWest recommends that customers use Rapport, free software created by IBM, to help them stay safe online. Customers can also report any fraudulent activity or stolen card problems instantly at the NatWest website.

Natwest Bank Contact Details

135 Bishopsgate
London
EC2M 3YD

Have a question about NatWest?

Find answers in Q&As and ask your question

What is the Bank’s policy on people who have capacity issues. My son has been with Nat West for 10 years. Two years ago he was knocked off his bicycle on his way to work by a chap who had taken drugs. My son , who was a health worker spent three months in hospital. He has been left with life changing injuries, he has difficulty walking and he has some brain injuries. He will not work again. For the past two years his life has been organised by solicitors working on his Case. He has a Deputy who now has asked to see sight of his accounts to help Philip. This has resulted in Nat West closing down his account and his joint account with his wife, plus jeopardising his Nat West mortgage. Philip despite his injuries has managed his accounts well until now. Can you tell me why this has happened? — Jane Ashby

Is transaction available at any time and any limitations in transaction — Anju Joy

do you charge for using card abroad — Elizabeth Ward

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NatWest Reviews

richard pease
March 26, 2024

“Worst bank I have ever had the misfortune of dealing with”

Worst bank I have ever had the misfortune of dealing with. Terrible customer care and service. Treated me like a common criminal. Do not use this bank, many other choices out there.

Stephanie Brown
March 26, 2024

“Absolutely terrible bank been with them over 30 years and the way I have been treated and spoken too after fraud on my account unbelievable”

Absolutely terrible bank been with them over 30 years and the way I have been treated and spoken too after fraud on my account unbelievable. Will be switching banks and closing my account.

Pauline penfold
March 26, 2024

“I would give zero stars for the above. The bank with no empathy or sympathy when you inform them of the death of a loved one who has banked with them since he was 15”

I would give zero stars for the above. The bank with no empathy or sympathy when you inform them of the death of a loved one who has banked with them since he was 15. All accounts frozen. No access to any cash. All documents including death certificate and Will provided. My son has had to use his credit card to pay undertaker as the breavement team have not received the documents from Romsey Branch despite my making two visits to the branch on the 13th October. Today my email box has queries from providers asking me why payment has been declined and that services will be cut off. It's not your money in the accounts we have with you NAT West!! As the sole beneficiary in the Will everything has been left to me and you know this because you have the will. You have left me without any money to pay necessary funeral bills. How do you sleep at night? You have discretionary powers to re open our accounts but you have chose not to.
Your lack of service has impacted on my health and my grief of losing my husband.
An absolute disgrace and would never recommend this Bank to anyone. It takes far too long for them to do the job they are paid to do.

Nikki Maker
March 26, 2024

“I run a small family business hotel. We receive non refundable booking deposits of 50% from customers who want to book a stay or event at our property”

I run a small family business hotel. We receive non refundable booking deposits of 50% from customers who want to book a stay or event at our property. One of our customers decided to cancel his booking three days before the date of the event.
He understood that it is a nonrefundable deposit. Not to mention I had turned away another booking and therefore lost revenue there. And the lost revenue from him not going ahead with his event was difficult on cash flow.
As a way to claim back the 50% deposit, he has gone directly to his bank and said it is a fraudulent charge. Natwest, without doing any fact-finding from us, have restricted my account and blocked me out of the online app! How am I supposed to function a business and pay wages with no access to my account? I have all the evidence to show that this person knew the terms of the booking. How they can restrict my account on the basis of someone else fraudulently claiming that they don’t owe us the money, is absolutely crazy to me. If my business wasn’t so entangled with NatWest with all standing orders going through them, I would’ve shut it down in a heartbeat, horrible experience . I will be shutting down this account eventually, but they’ve tied my hands behind my back for the next 10 days … I am furious.
As a sidenote, their online banking stopped working on my computer inexplicably a month ago. And yet it works on my iPad. When I went to the branch to ask, they have no clue why. Their support team is awful.

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NatWest Accounts

Fixed Rate ISA
Fixed Rate ISA
Savings
Monthly Fee
0.10%
Interest Rate
Overdraft
Overdraft Rate
Treasury Reserve
Treasury Reserve
Business, Savings
Monthly Fee
Interest Rate
Overdraft
Overdraft Rate
Liquidity Manager Notice Account
Liquidity Manager Notice Account
Business, Savings
Monthly Fee
Interest Rate
0.05%
Overdraft
Overdraft Rate
Business Reserve
Business Reserve
Business, Savings
Free
Monthly Fee
Interest Rate
0.01%
Overdraft
Overdraft Rate
Currency Current Account
Currency Current Account
Business
Free
Monthly Fee
Interest Rate
Yes
Overdraft
39.49% EAR
Overdraft Rate
Community Account
Community Account
Business
Free
Monthly Fee
Interest Rate
Overdraft
Overdraft Rate
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