NatWest, or National Westminster, is a retail and commercial bank based in the United Kingdom. It is one of the ‘Big Four’ UK clearing banks and has more than 7.5million personal banking and 850,000 small business customers. NatWest also operates in Ireland, through its subsidiary company Ulster Bank.

Reviews Rating
37%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
49%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a publisher at CompareBanks. He specialises in personal finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

NatWest, or National Westminster, is a retail and commercial bank based in the United Kingdom. It is one of the ‘Big Four’ UK clearing banks and has more than 7.5million personal banking and 850,000 small business customers. NatWest also operates in Ireland, through its subsidiary company Ulster Bank.

Features

Contact Info

Email
brokerteam@natwest.com
Address
135 Bishopsgate, London EC2M 3YD, UK
Phone
0121 695 9238

About Natwest

NatWest, or National Westminster, is a retail and commercial bank based in the United Kingdom. It is one of the ‘Big Four’ UK clearing banks and has more than 7.5million personal banking and 850,000 small business customers. NatWest also operates in Ireland, through its subsidiary company Ulster Bank.

NatWest’s beginnings can be traced back to 1658 and the founding of Smith’s Bank of Nottingham. The NatWest we know today was established in 1968 after the merger of National Provincial Bank and Westminster Bank. In 1975 NatWest became one of the first London banks to open an office in Scotland, and part of the group of banks that launched the Access credit card and later the Switch debit card (now known as Maestro).

NatWest has been part of the Royal Bank of Scotland Group since 2000.

Natwest Products and Services

Personal banking customers have access to a comprehensive portfolio of banking options including current accounts, savings accounts, overdrafts, credit cards, loans and mortgages. NatWest also offers a range of Reward accounts, with monthly fees charged dependent on the account level. These accounts reward customers for such activity as paying bills by direct debit and cash sums for switching.

Premier is NatWest’s private banking service and is available to permanent UK residents with a sole income of £100,000 or a joint income of £120,000 annually, or savings or investments of at least £100,000 held with NatWest.

NatWest’s business banking customers can access different services depending on their size. Business banking services are divided into:

  • Services for SMEs
  • Services for companies turning over more than £2m
  • Services for international trade hubs

NatWest also offers business banking customers a programme called Boost, where clients can work with a specialist Business Growth Enabler to gain access to new networks, tools and content plus one to one support.

Natwest Awards

In 2017, NatWest’s banking app was voted Best Banking App by UK customers.

Natwest Security

NatWest recommends that customers use Rapport, free software created by IBM, to help them stay safe online. Customers can also report any fraudulent activity or stolen card problems instantly at the NatWest website.

Natwest Bank Contact Details

135 Bishopsgate
London
EC2M 3YD

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NatWest Reviews

Michael howes
November 26, 2022

“Absolutely terrible bank. They messed up my loan repayments and they are expecting me to pay for their mistake”

Absolutely terrible bank. They messed up my loan repayments and they are expecting me to pay for their mistake. Law suit!
They broke our agreement and they expect me to pay them for what they messed up. I have never missed a payment in my life untill natwest screwed me over. Stay away from these terrorists.they broke our agreement and arrangement, they lied to me consitantly, what created more issues. A issue they created. And they want me to pay them back the erras they created after they lied, missinformed, misleading and failing to contact me to tell me this and that is happening as we agreed upon. Im taking natwest to court and By god help me i WILL sue you for your lying and incompetency and lack of professional integrity,
Michael Howes!. Utter financial thieving terrorists

2 persons found this helpful
Habz Rahman
November 22, 2022

“Worst bank and no loyalty or courtesy to ex staff of 9 years”

Worst bank and no loyalty or courtesy to ex staff of 9 years. Pure racial profiling closed mine and 3 other family members accounts without reason.

3 persons found this helpful
Bobby Kay
July 27, 2022

“Worst service if your trying to run a business, please”

Worst service if your trying to run a business, please try other options

3 persons found this helpful
Evina evrgotis
July 18, 2022

“I have had a terrible experience overall. not to mention the fact that it took over three months to start my account because they wouldn't accept that my last name is written differently in Greek and in English”

I have had a terrible experience overall. not to mention the fact that it took over three months to start my account because they wouldn't accept that my last name is written differently in Greek and in English. Not only did the lady at the desk seem snarky due to my Greek citizenship, they would also never be helpful. Furthermore, they would block my card every single time I would use it, even though the transactions were made at the same places. In addition, every time I would have to unfreeze my card due to the bank's constant, and very irritating, card blocking, I would be the one that would have to be on hold for at least one hour before managing to use my card properly. I have never experienced such horrible service in my entire life. Please do not open your account here, you'll be free of constant frustration, unprofessionalism and appalling customer service

6 persons found this helpful
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NatWest Accounts

Cash ISA
Cash ISA
Savings
Monthly Fee
0.01% , 0.10%
Interest Rate
Overdraft
Overdraft Rate
Premier Select Account
Premier Select Account
Current, Premium
Free
Monthly Fee
Interest Rate
Overdraft
Overdraft Rate
Everyday bank Account - Select
Everyday bank Account - Select
Current, Personal
Free
Monthly Fee
Interest Rate
Yes
Overdraft
39.49% EAR
Overdraft Rate
Premier Reward Accounts
Premier Reward Accounts
Current, Premium
£2
Monthly Fee
Interest Rate
Overdraft
Overdraft Rate
Reward Account
Reward Account
Current, Personal
£2
Monthly Fee
Interest Rate
Yes
Overdraft
39.49% EAR
Overdraft Rate
Premier Reward Black Account
Premier Reward Black Account
Current, Premium
£31
Monthly Fee
Interest Rate
Overdraft
Overdraft Rate
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