NatWest, or National Westminster, is a retail and commercial bank based in the United Kingdom. It is one of the ‘Big Four’ UK clearing banks and has more than 7.5million personal banking and 850,000 small business customers. NatWest also operates in Ireland, through its subsidiary company Ulster Bank.
NatWest’s beginnings can be traced back to 1658 and the founding of Smith’s Bank of Nottingham. The NatWest we know today was established in 1968 after the merger of National Provincial Bank and Westminster Bank. In 1975 NatWest became one of the first London banks to open an office in Scotland, and part of the group of banks that launched the Access credit card and later the Switch debit card (now known as Maestro).
Personal banking customers have access to a comprehensive portfolio of banking options including current accounts, savings accounts, overdrafts, credit cards, loans and mortgages. NatWest also offers a range of Reward accounts, with monthly fees charged dependent on the account level. These accounts reward customers for such activity as paying bills by direct debit and cash sums for switching.
Premier is NatWest’s private banking service and is available to permanent UK residents with a sole income of £100,000 or a joint income of £120,000 annually, or savings or investments of at least £100,000 held with NatWest.
NatWest’s business banking customers can access different services depending on their size. Business banking services are divided into:
Services for SMEs
Services for companies turning over more than £2m
Services for international trade hubs
NatWest also offers business banking customers a programme called Boost, where clients can work with a specialist Business Growth Enabler to gain access to new networks, tools and content plus one to one support.
In 2017, NatWest’s banking app was voted Best Banking App by UK customers.
NatWest recommends that customers use Rapport, free software created by IBM, to help them stay safe online. Customers can also report any fraudulent activity or stolen card problems instantly at the NatWest website.