Nationwide

Nationwide

Nationwide is a British building society and mutual financial institution. Headquartered in Swindon, it has additional offices in Glasgow, Bournemouth, Northampton and London. Formed by more than 100 mergers, Nationwide has more than 15 million members and is the largest building society in the world.

Reviews Rating
34%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
57%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Overview

First Glance

Nationwide is a British building society and mutual financial institution. Headquartered in Swindon, it has additional offices in Glasgow, Bournemouth, Northampton and London. Formed by more than 100 mergers, Nationwide has more than 15 million members and is the largest building society in the world.

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Contact Info

About Nationwide

Nationwide is a British building society and mutual financial institution. Headquartered in Swindon, it has additional offices in Glasgow, Bournemouth, Northampton and London. Formed by more than 100 mergers, Nationwide has more than 15 million members and is the largest building society in the world.

What is now Nationwide began life in the nineteenth century, with the Northampton Town & County Freehold Land Society and the Southern Co-operative Permanent Building Society. The Co-operative Permanent changed its name to Nationwide Building Society in 1970, merging with Anglia Building Society in 1987. The new company was initially known as Nationwide Anglia Building Society but changed to simply Nationwide in 1992.

After the financial crisis of 2008, Nationwide acted to protect the mutual financial sector and acquired several smaller building societies.

Nationwide is committed to maintaining its mutual status and was by far the biggest British building society that didn’t convert to bank status in the wave of demutualisations of the late 1980s. Subsequent proposals to change to full bank status have not been actioned.

Nationwide Products and Services

Nationwide business customers can choose from a range of savings accounts with strong interest rates. These include notice accounts, fixed-rate accounts and instant access accounts.

These accounts are designed for SMEs with no more than 250 employees and a turnover of less than £45million. A range of corporate banking accounts are available for larger companies.

Nationwide members who have a current account, savings account or mortgage get a better rate of interest when taking out a loan (although loans are available to non-members as well). Customers must earn at least £700 a month. Once agreed, funds can be cleared into the borrowers’ account within two hours.

Nationwide also offers a range of current and savings accounts, cash ISAs and Junior ISAs.

Security at Nationwide

Nationwide is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Deposits of up to £85,000 are covered by the Financial Services Compensation Scheme (FSCS).

Nationwide Contact Details

Nationwide Building Society
Nationwide House
Pipers Way
Swindon
SN38 1NW

Telephone: 0800 302011

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Nationwide Reviews

Lilly Lilly
October 15, 2021

“Races, breaking confidentiality law and making fraudulent claims, the notorious shameless Kingswinford branch!We have always been treated very poorly by this branch, and reading the reviews, we are not the only ones”

Races, breaking confidentiality law and making fraudulent claims, the notorious shameless Kingswinford branch!

We have always been treated very poorly by this branch, and reading the reviews, we are not the only ones. Their complaint procedure is sham, others state this as well. We are shaken by our experience in this branch.

We took our son to open his first account. The staff were, as races, arrogant, lazy, and unprofessional as ever. They whisper whilst looking at us or other customers. Then they will give all confidential information, like how much money you have in your bank etc through a laud speaker by which, all other customers will hear.

We asked their help to open our son's first account. The manager asked responded loudly through a loud speaker

– ARE YOU DISABLED THAT YOU CANT OPEN IT YOURSELF??

Speechless and frozen we were.

-WHAT IS YOUR DISABILITY?? Ashe showed again. Then gave us a leaflet with a bit of scribbles on and said ‘ YOU DO IT'.

We left humiliated and upset. The scribbles were all wrong informations, the phone number provided was not even in use. But since we were not disabled, and that they were lazy, we did open our son's account.

Two weeks later, we received a complaint letter accusing our son who never spoke these staff with bored house wive attitudes, accept giving his name and dob shyly, then sitting back at the chair out of the way, calling my son,

‘YOU WERE AGGRESSIVE, INAPPROPRIATE AND MADE STAFF UNCOMFORTABLE'. Now, our son had never got of his chair or spoke, accept when asked, giving his name, and DOB. So, this incompetent and unethical people made a false allegation against our child.

We then called them and requested an investigating for this fraudulent complain. Instead, a man from complain department said ‘STAFF DID THEIR BEST, YOU ARE WRONG' then hanged up.

What kind of a bank is this, we put our money in to their trust, by which they earn money, but they do not treat equally respectfully.

The staff is not trained professionalism or ethics. We are going to ombudsman and removing our bank to a place where our custom will be valued.

Al Mark
September 13, 2021

“Experience so poor as disabled customer closed account after 40 yrsWritten with support”

Experience so poor as disabled customer closed account after 40 yrs
Written with support.
If could give zero stars would .Am disabled customer of 40 yrs where standard of customer service and frankly distressing discriminatory behaviour of staff in Camden branch has led me to close the account. If that wasnt bad enough Nationwide's mismanagement of my account, their absolute failure to remedy basic mistakes that led to the switch to a different bank being blocked 3 x and their failure to cancel direct debits and then debiting my account multiple times literally drove me to mental health breakdown.

Because telephone customer support so so poor I had to go in to branch that had NO accessibilty despite expensive refit , NO privacy where I was told the staff werent allowed to use the private interview rooms despite the extremely sensitive nature of why I was there and the fact I was visibly distressed. The staff I saw reduced me to tears and didnt stop when this was clearly unsafe. There appears to be no safeguarding and absolutely NO mental health awareness.

The branch staff expect private financial conversations to be had in a public area with absolutely no grasp of how this is a security issue.

Nationwide put me in to serious debt through their actions and to this day havent even bothered to respond to a very serious complaint including about just how insensitive and deeply offensive the staff member was. Complete failure to follow banking regulations. Complete disregard of how their failings impact.

When they decided to keep staff remote working from home they should have equipped and trained them properly – not have systems where the default response is ‘ those ( specialist ) teams dont speak to customers ‘ . Even told that the specialist support team there to support vulnerable customers including myself dont speak to customers.

What on earth happened to lead to this demise. My entire family was with Nationwide but all have moved – customers with 30 and 40 yrs of loyalty. The contrast between a telephone coversation with Nationwide and with First Direct who am now with is chalk and cheese. Nationwide would do well to try learn some humilty and learn to say sorry. Losing customers by the drove.

Chloe Geen
August 4, 2021

“Had a nationwide account since I was a child. Had no problems whatsoever”

Had a nationwide account since I was a child. Had no problems whatsoever. One day I got a letter saying they have closed my account with no explanation I had to go to the bank and collect all my money in cash. Customer service couldn't explain why or what happened. So won't be using again.