Nationwide

Matthew davies member executive threatens a vunerable adult with account closure after complaint issued as lost £1600 and nationwide ceo does nothing on dispute claim, matthew sends reply with threats in, dont trust or use this bank they do nothing to help me losing 1600

Nationwide induced a traumatic experience in me when they froze my accounts for over a month. They had the gall to say it was for my own protection, yet i had a legitimate builder completing an annex in my garden to whom i owed large sums for their work. I could not pay the contractors nor did i have funds for my everyday living expenses. Phone contact was mostly waiting for 1-2 hours for over 20 calls, in over 7 visits to branch (I had to give over 3 hours of my precious time each visit squeezed in between work commitments) it was no quicker as the staff could not access the fraud squad on the phone either. Although i sent in the information Nationwide requested on the day of the freeze they failed to confirm receipt of my emails (admitting they had ‘lost' them). There was no empathy, support or understanding of my situation by staff. In fact adding insult to injury they lied about my using an expletive once in branch which i most certainly did not. This sort of malicious behaviour is unacceptable and probably as a result of my refusal to complete their survey for feedback. Their apology was unconvincing and the poultry monetary compensation was unrepresentative of the traumatic experience i went through due to their actions alone. i would strongly advise anyone banking with the Nationwide to reconsider as they can freeze your account without reason at any time with no end date in sight. Of course, the large sums in the accounts can be used readily by bankers to make more money, a cynic would view this as a good enough reason to freeze accounts excusing their actions as protecting you the customer from some scammer. As if i would not know if i was being scammed! We went through a rigorous process of selecting the builder and contractors all of whom are legitimate, yet the Nationwide thought they knew better, how arrogant of them! The legislation on money laundering needs revisiting. It is not fit for purpose since the banks appear to be using it for their own interests and it inadvertently put the so called ‘victim' into a victim position with the bank, preventing them for from functioning and getting on with their life. DO NOT BANK WITH THE NATIONWIDE.

I have banked with Nationwide for about 15 years and a mortgage with them for nearly 25 years. If I could use one word to describe my experience with them, it would be painless. They do everything well and keep their products and services simple and easy to use.

Use to rate nationwide highly and recommend them. But I changed jobs, become self employed and now treated like a criminal. They gave me couple days notice froze my accounts kept my money and paid no direct debits as I'm paying cash into my account, recon I'm some sort of major drug dealer as I paid in £6000 over 5 months. Now just sitting on my account no answers after 7 days after I filled there forms in asking questions like who's eBay(asked 8 times) and my connection to them as to why I paid money to them. Totally do not care and when I said I want to complain I said ok they ring me back within 5 days. Day 6 no call. Just told to wait while they review. But nothing happens. Shocking bunch of arrogant fools. I understand they have a duty to check for drug money ect but there so s###e at there job they could not catch a cold.