Metro Bank

Metro Bank

Metro Bank is a retail bank based in the United Kingdom. Founded in 2010 by Vernon Hill and Anthony Thomson, it is the first new high street bank to open in the UK in more than 150 years. By 2013, the bank had more than 200,000 personal account customers and 15,000 business customers.

Reviews Rating
43%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
52%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a publisher at CompareBanks. He specialises in personal finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

Metro Bank is a retail bank based in the United Kingdom. Founded in 2010 by Vernon Hill and Anthony Thomson, it is the first new high street bank to open in the UK in more than 150 years. By 2013, the bank had more than 200,000 personal account customers and 15,000 business customers.

Features

Contact Info

Email
enquiries@metrobank.plc.uk
Phone
0345 08 08 500

About Metro Bank

Metro Bank is a retail bank based in the United Kingdom. Founded in 2010 by Vernon Hill and Anthony Thomson, it is the first new high street bank to open in the UK in more than 150 years. By 2013, the bank had more than 200,000 personal account customers and 15,000 business customers.

On receiving its banking licence in March 2010, Metro opened its first branch in Holborn in July of that year. The founders stated an intention to open 250 stores by 2020. By 2013, the bank had pre-tax losses of more than £100milliion since launch due to initiatives for rapid expansion; account holders increased by 2013 in the first half of 2013 alone.

Metro Bank acquired SME Finance in August 2013 and rebranded the company as Metro Bank SME Finance in 2014.

Metro Bank is listed on the FTSE 250 and the London Stock Exchange.

Metro Bank Products and Services

As well as straightforward banking services, Metro Bank has a range of policies that set it apart from traditional banks. The bank guarantees just 15 minutes to open an account (in branch) and operates a ‘pet-friendly’ policy that includes free dog biscuits and water for customers’ dogs and refunds for customers who rehome pets from Battersea Dogs and Cats Home. It is the official banking partner of the Kennel Club.

Metro Bank provides banking services to personal and business customers. Metro offers customers same-day account opening in-branch and online. Customers can either collect their card from a branch or receive it in the post within seven days if ordered online. No appointment is necessary, and the bank promises to transfer all direct debits, accounts and standing orders within seven working days.

As well as a current account, Metro Bank offers a basic cash account with limits on cash withdrawals. This account does not have a Direct Debit feature.

Metro Bank Security

Metro Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority.

Metro Bank Contact Details

One Southampton Row
London
WC1B 5HA

Telephone: 0345 08 08 500

Email: enquiries@metrobank.plc.uk

Metro Bank

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Can my salary be put into a cash account — Elaine Sutton

Metro Bank Reviews

Cedric Emmanuel
August 8, 2023

“Metro bank froze my account and denied me access to my safty box, would not speak to me, said the complience team is looking into my account”

Metro bank froze my account and denied me access to my safty box, would not speak to me, said the complience team is looking into my account.
This bank was being investigated for clients doing businesses in some countries off the radar and I had visited Cuba too often for their liking.
After 3 and a half yrs they gave me access to my belongings.. after I complained to the banking ombudsman.
They had drilled my safty box and checked its contents..

AVOID THIS BANK, EASY TO OPEN AN ACCOUNT BUT HARD TO GET YOUR MONEY OUT…
WILL BE THE FIRST BANK TO COLLAPSE.

One person found this helpful
Cedric Emmanuel
August 8, 2023

“Metro bank froze my account and denied me access to my safty box, would not speak to me, said the complience team is looking into my account”

Metro bank froze my account and denied me access to my safty box, would not speak to me, said the complience team is looking into my account.
This bank was being investigated for clients doing businesses in some countries off the radar and I had visited Cuba too often for their liking.
After 3 and a half yrs they gave me access to my belongings.. after I complained to the banking ombudsman.
They had drilled my safty box and checked its contents..

AVOID THIS BANK, EASY TO OPEN AN ACCOUNT BUT HARD TO GET YOUR MONEY OUT…
WILL BE THE FIRST BANK TO COLLAPSE.

joseph romano
August 8, 2023

“Metro bank was very quick to make my account but wanted”

Metro bank was very quick to make my account but wanted to point out how nice the staff is ,her name is JENNIFER from the wood green branch and its just so good to see an honest smile and really trying to help me all she could to get it sorted and not have to come back ,so thank you Jennifer and metro bank

john stock
August 8, 2023

“Has anybody attempted to use their online job application form? I will say no more other than it is totally consistent with the thousands of other reviews criticising their other systems”

Has anybody attempted to use their online job application form?
I will say no more other than it is totally consistent with the thousands of other reviews criticising their other systems.
Avoid.

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Metro Bank Accounts

Business Bank Account
Business Bank Account
Business
£5.00 / Free
Monthly Fee
0%
Interest Rate
Yes
Overdraft
Overdraft Rate
Commercial Current Account
Commercial Current Account
Business
Monthly Fee
0%
Interest Rate
Yes
Overdraft
Overdraft Rate
Foreign currency Account
Foreign currency Account
Business
15 Euro
Monthly Fee
0%
Interest Rate
No
Overdraft
Overdraft Rate
Community Account
Community Account
Business
Free
Monthly Fee
0%
Interest Rate
No
Overdraft
Overdraft Rate
Insolvency Practitioner Account
Insolvency Practitioner Account
Business
Free
Monthly Fee
0%
Interest Rate
No
Overdraft
Overdraft Rate
Business Instant Access Deposit Account
Business Instant Access Deposit Account
Business, Deposit
Monthly Fee
0.01% (Variable)
Interest Rate
Overdraft
Overdraft Rate
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