Metro Bank

Metro Bank

Metro Bank is a retail bank based in the United Kingdom. Founded in 2010 by Vernon Hill and Anthony Thomson, it is the first new high street bank to open in the UK in more than 150 years. By 2013, the bank had more than 200,000 personal account customers and 15,000 business customers.

Reviews Rating
37%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
49%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a senior editor at CompareBanks. He has over 10 years experience in writing about all aspects of finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

Metro Bank is a retail bank based in the United Kingdom. Founded in 2010 by Vernon Hill and Anthony Thomson, it is the first new high street bank to open in the UK in more than 150 years. By 2013, the bank had more than 200,000 personal account customers and 15,000 business customers.

Features

Contact Info

Email
enquiries@metrobank.plc.uk
Phone
0345 08 08 500

About Metro Bank

Metro Bank is a retail bank based in the United Kingdom. Founded in 2010 by Vernon Hill and Anthony Thomson, it is the first new high street bank to open in the UK in more than 150 years. By 2013, the bank had more than 200,000 personal account customers and 15,000 business customers.

On receiving its banking licence in March 2010, Metro opened its first branch in Holborn in July of that year. The founders stated an intention to open 250 stores by 2020. By 2013, the bank had pre-tax losses of more than £100milliion since launch due to initiatives for rapid expansion; account holders increased by 2013 in the first half of 2013 alone.

Metro Bank acquired SME Finance in August 2013 and rebranded the company as Metro Bank SME Finance in 2014.

Metro Bank is listed on the FTSE 250 and the London Stock Exchange.

Metro Bank Products and Services

As well as straightforward banking services, Metro Bank has a range of policies that set it apart from traditional banks. The bank guarantees just 15 minutes to open an account (in branch) and operates a ‘pet-friendly’ policy that includes free dog biscuits and water for customers’ dogs and refunds for customers who rehome pets from Battersea Dogs and Cats Home. It is the official banking partner of the Kennel Club.

Metro Bank provides banking services to personal and business customers. Metro offers customers same-day account opening in-branch and online. Customers can either collect their card from a branch or receive it in the post within seven days if ordered online. No appointment is necessary, and the bank promises to transfer all direct debits, accounts and standing orders within seven working days.

As well as a current account, Metro Bank offers a basic cash account with limits on cash withdrawals. This account does not have a Direct Debit feature.

Metro Bank Security

Metro Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and Prudential Regulation Authority.

Metro Bank Contact Details

One Southampton Row
London
WC1B 5HA

Telephone: 0345 08 08 500

Email: enquiries@metrobank.plc.uk

Metro Bank

Have a question about Metro Bank?

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Can I open a Will trust account with you? — Cindy Scaman

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Metro Bank Reviews

Kevin Green
March 26, 2024

“Very good branch experience and app. BUT what on earth is the reason for the pathetic low interest rates on east access savings? The bank is raising rate to 1”

Very good branch experience and app. BUT what on earth is the reason for the pathetic low interest rates on east access savings? The bank is raising rate to 1.65% but this is grossly low compared with general rates and other easy access banks. I don’t want to switch my savings BUT the bank is forcing me to with its meanness.

Daniel Bryant
March 26, 2024

“Awful bank. Everything is hard work so we are closing the account and moving to NatWest”

Awful bank. Everything is hard work so we are closing the account and moving to NatWest. I’ve been paying cash in for years yet today I’m told it’s against policy and they refused to give me my wife’s card back. A formal complaint will follow however be warned anyone thinking of opening an account I would suggest you go elsewhere. The Epsom branch is just appalling. I had to give one star to enable a post otherwise it would have been a 0!

Akinola Oguntuase
March 26, 2024

“Nothing, that They're good for. Useless Bank snd staff”

Nothing, that They're good for. Useless Bank snd staff. You will pay me what you owe me. Bunch of clowns

Mathilde Blum
March 26, 2024

“I am trying to transfer an ISA from Scottish Widows to my newly opened ISA with Metro Bank”

I am trying to transfer an ISA from Scottish Widows to my newly opened ISA with Metro Bank. It's been 6 weeks since Metro started the transfer which is supposed to take about 15 days and it still hasn't arrived in my Metro ISA. I am not impressed.

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Metro Bank Accounts

Current Account
Current Account
Personal
Free
Monthly Fee
Interest Rate
Yes
Overdraft
34% APR
Overdraft Rate
Cash Account
Cash Account
Personal
Free
Monthly Fee
Interest Rate
No
Overdraft
Overdraft Rate
Business Bank Account
Business Bank Account
Business
£5.00 / Free
Monthly Fee
0%
Interest Rate
Yes
Overdraft
Overdraft Rate
Commercial Current Account
Commercial Current Account
Business
Monthly Fee
0%
Interest Rate
Yes
Overdraft
Overdraft Rate
Foreign currency Account
Foreign currency Account
Business
15 Euro
Monthly Fee
0%
Interest Rate
No
Overdraft
Overdraft Rate
Community Account
Community Account
Business
Free
Monthly Fee
0%
Interest Rate
No
Overdraft
Overdraft Rate
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