Cater Allen

Cater Allen Private Bank
Reader Rating4 Votes

Last updated: October, 2019

About Cater Allen

Cater Allen is a UK-based private bank based and operating in the UK. It is a subsidiary of Santander. The bank that became Cater Allen was founded in Blackburn in 1816 and remained independent for some 180 years.

The bank was named after Cater Ryder, formed in the 1960s, acquired Allen, Harvey and Ross. The bank acquired Tyndall Bank in 1994 and Fleming Premier Banking (from JPMorgan Chase) in 2001.

Cater Allen Products and Services

Cater Allen offers a comprehensive range of personal, business and specialist banking services.

Personal banking customers opening current accounts with Cater Allen must make a minimum opening deposit of £5,000. The private bank account is available exclusively to customers who have more than £100,000 deposited. The bank offers accounts in Euro and US dollar as well as the British pound, and all personal accounts can have up to four named account holders. Customers can also open an instant-access investment account, again with a minimum opening deposit of £5.000 which allows up to 20 ‘everyday’ transactions per month.

For customers who don’t need instant access to their savings, the Sovereign 30 Account allows unlimited withdrawals provided 30 days’ notice is given. One ‘without notice’ withdrawal is allowed each year for accounts with a balance over £5,000. As with current accounts, the minimum opening balance is £5,000.

The Cater Allen Business Reserve Account also has a minimum opening balance of £5,000 and is available in pounds sterling, US dollars and the Euro. No interest is paid on business balances under £100,000.

Business customers can earn an enhanced rate of interest by opening an Asset 30 account, which offers increased interest provided 30 days’ notice is given of withdrawal. Interest is paid on balances of £5,000 or more.

Cater Allen also offers a wide range of specialist banking services designed for charities, clubs, trusts, pensions, executors and wrap platforms. These specialist solutions are all supported by a team of experts in those fields.

Cater Allen Security

Cater Allen customers making new payments are required to enter a ‘one-time passcode’ sent to their mobile phone. This extra authentication step is designed to prevent unauthorised payments from being made. The bank also utilises Verified by VISA security. Additional security information is available from the Cater Allen website.

Cater Allen Bank Contact Details

Santander House
9 Nelson Street

Telephone: 0800 092 5500

Email[email protected]

Helping the UK make informed banking decisions
  1. The change in login and security is not fit for purpose. It takes you round and round in circles and the system will not work when trying to convert to the new system. Having had security codes accepted it still asks for your old details. Going through to them on the phone you have to ask which set of security they want, the old or the new.

  2. Customer Service issue: called them and asked for address to be changed.

    Four months later, confidential and private financial monthly statements had been sent to an address that I no longer had access to. Only found this out due to new party at that address revealing this.

    Turns out that Cater Allen has a secret split of “business address” and “personal address” and doesn’t bother changing both of them in the event of a customer calling up to ask them to “change the address”.

    So, one of these above is a “correspondence address” which they send statements to and they didn’t bother altering that one in the event of a customer calling up to ask them to “change the address”.

    Furthermore, the internet banking only displays one address (turns out it is NOT the one that they send statements to).

    Very poor customer service —- caused business disruption and data privacy issues.

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