Cater Allen

Cater Allen

Cater Allen is a UK-based private bank based and operating in the UK. It is a subsidiary of Santander. The bank that became Cater Allen was founded in Blackburn in 1816 and remained independent for some 180 years.

Reviews Rating
53%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
52%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
Matt Crabtree
Senior Editor
Matt Crabtree
Matt Crabtree is a senior editor at CompareBanks. He has over 10 years experience in writing about all aspects of finance and is passionate about helping consumers make informed decisions about their money.
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Overview

First Glance

Cater Allen is a UK-based private bank based and operating in the UK. It is a subsidiary of Santander. The bank that became Cater Allen was founded in Blackburn in 1816 and remained independent for some 180 years.

Features

Contact Info

Email
service@caterallen.co.uk
Address
Santander House, 9 Nelson St, Bradford BD1 5AN, UK
Phone
0800 092 5500

About Cater Allen

Cater Allen is a UK-based private bank based and operating in the UK. It is a subsidiary of Santander. The bank that became Cater Allen was founded in Blackburn in 1816 and remained independent for some 180 years.

The bank was named after Cater Ryder, formed in the 1960s, acquired Allen, Harvey and Ross. The bank acquired Tyndall Bank in 1994 and Fleming Premier Banking (from JPMorgan Chase) in 2001.

Cater Allen Products and Services

Cater Allen offers a comprehensive range of personal, business and specialist banking services.

Personal banking customers opening current accounts with Cater Allen must make a minimum opening deposit of £5,000. The private bank account is available exclusively to customers who have more than £100,000 deposited. The bank offers accounts in Euro and US dollar as well as the British pound, and all personal accounts can have up to four named account holders. Customers can also open an instant-access investment account, again with a minimum opening deposit of £5.000 which allows up to 20 ‘everyday’ transactions per month.

For customers who don’t need instant access to their savings, the Sovereign 30 Account allows unlimited withdrawals provided 30 days’ notice is given. One ‘without notice’ withdrawal is allowed each year for accounts with a balance over £5,000. As with current accounts, the minimum opening balance is £5,000.

The Cater Allen Business Reserve Account also has a minimum opening balance of £5,000 and is available in pounds sterling, US dollars and the Euro. No interest is paid on business balances under £100,000.

Business customers can earn an enhanced rate of interest by opening an Asset 30 account, which offers increased interest provided 30 days’ notice is given of withdrawal. Interest is paid on balances of £5,000 or more.

Cater Allen also offers a wide range of specialist banking services designed for charities, clubs, trusts, pensions, executors and wrap platforms. These specialist solutions are all supported by a team of experts in those fields.

Cater Allen Security

Cater Allen customers making new payments are required to enter a ‘one-time passcode’ sent to their mobile phone. This extra authentication step is designed to prevent unauthorised payments from being made. The bank also utilises Verified by VISA security. Additional security information is available from the Cater Allen website.

Cater Allen Bank Contact Details

Santander House
9 Nelson Street
Bradford
BD1 5AN

Telephone: 0800 092 5500

Email: service@caterallen.co.uk

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Cater Allen Reviews

Mark John
March 26, 2024

“This is a bank with services from 1983. Don't use them unless you are nostalgic for banking from that era”

This is a bank with services from 1983. Don't use them unless you are nostalgic for banking from that era. Don't expect an app, don't expect anything that involves technology from this century. Don't expect their services to be on-par with any other bank.

One person found this helpful
Oksana Wenger
March 26, 2024

“Almost two decades ago my parents were advised to put their insurance payouts into Cater Allen bank”

Almost two decades ago my parents were advised to put their insurance payouts into Cater Allen bank. However, withdrawing the money has been a lengthy and frustrating experience. As their money was never touched due to it being ringfenced for future needs, it was labelled a ‘dormant account’. Getting the dormancy lifted has been arduous and costly, despite me explaining to Cater Allen that I now needed it to pay for my 100 year old father’s care home.
Cater Allen’s systems and procedures are clearly bureaucratic and archaic. The way they communicated with me was by letter, sent second class, and all the different staff in the call centre seemed to be not communicating with each other at all. Each time I provided them with the information they requested, it was thrown back at me for some indeterminate reason and I felt as if I was being treated like a criminal; it was all very upsetting.
One extra complication was that the solicitor who previously certified my power of attorney documents way back then, had died, so I was required to see a new solicitor, three times. After several months, I managed to transfer my father’s money and finally close down the dreaded Cater Allen account. Two weeks after it was closed down, I received another letter from Cater Allen, second class naturally, telling me that if I do not provide them with confirmation of my name and address within fourteen days, then ‘they will be unable to update the account’.
In conclusion, do not use this bank!

Helen Akers
March 26, 2024

“I've had years of issues. From them deciding if you don't use the account for 6 months they close it”

I've had years of issues. From them deciding if you don't use the account for 6 months they close it. Its a trust, if there for specific costs, not daily use. It took them 4 months to reopen it and 2 weeks later I had a letter saying it had been close again as I hadn't used it, 2 weeks.
Now they decided to send my urgent paperwork regarding a death of a trustee I informed them about in April 2021, in December 2022 they need more information and a whole new application done.
I have 30 days yet 11 days have gone since the date on the letter! A common problem I've had, alone with wrong addresses used.
Please do not use this company. It was set up by the third party and if I'd seen the name and reviews I'd have refused it.
Honestly, they've had me in tears more times than I can count.

Dalida D
April 7, 2021

“This has got to be the WORST bank in existence. They recently "updated" their online banking system but it's just as bad as the old one”

This has got to be the WORST bank in existence. They recently “updated” their online banking system but it's just as bad as the old one. The functionality is simply not there and getting to do ANYTHING with this bank is so incredibly laboursome and complicated that it literally makes me want to scream in frustration. I will be closing my account at the end of May, I endured their atrocious services for 4 years merely because I couldn't bring myself to deal with their horrific processes but enough is enough: I can't even initiate a payment now, the system wouldn't allow me without stating the issue.

Please listen to these reviews and stay away from this bank and look for another provider, trust me, you will be much better off and thanking all of us later.

7 persons found this helpful
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Cater Allen Accounts

Private Bank Account
Private Bank Account
Personal
Monthly Fee
0.05% / 0.10%
Interest Rate
Overdraft
Overdraft Rate
Sterling Bank Account
Sterling Bank Account
Personal
Monthly Fee
0%
Interest Rate
Overdraft
Overdraft Rate
Investment Account
Investment Account
Personal
Monthly Fee
0.05%
Interest Rate
Overdraft
Overdraft Rate
Sovereign 30 Account
Sovereign 30 Account
Personal
Monthly Fee
0.25%
Interest Rate
Overdraft
Overdraft Rate
US Dollar Bank Account
US Dollar Bank Account
Personal
Monthly Fee
0%
Interest Rate
Overdraft
Overdraft Rate
Euro Bank Account
Euro Bank Account
Personal
Monthly Fee
0%
Interest Rate
Overdraft
Overdraft Rate
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