Barclays Bank

Barclays Bank

Barclays is a British multinational investment bank and financial services company. It was founded in 1690 and is headquartered in London.

Reviews Rating
50%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
58%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Overview

First Glance

Barclays is a British multinational investment bank and financial services company. It was founded in 1690 and is headquartered in London.

Features

Contact Info

Address
One Churchill Place, Canary Wharf, London E14 5EF, UK
Phone
0800 279 4726

About Barclays Bank

Barclays is a British multinational investment bank and financial services company. It was founded in 1690 and is headquartered in London.

Barclays originated as a goldsmith banking business in which James Barclay became a partner in 1736. In 1896, several English banks merged under the name Barclays and Co. Since then, the bank has expanded across the UK and internationally, acquiring several other corporations including Provincial and South Western Bank, Mercantile Credit, Woolwich and the North American operations of Lehman Brothers following the 2008 crash.

Barclays now has nearly 5,000 branches in 55 countries, including 1600 branches in the United Kingdom. Barclays customers in the UK can also access some services via the Post Office.

Barclays Products and Services

Barclays Bank operates across four core divisions: personal banking, wealth management, corporate banking and investment management. These divisions are organised into two large clusters – corporate and investment banking and wealth and investment management, and the retail and business banking arm.

The first cluster includes the following services:

  • Investment banking
  • Corporate banking
  • Wealth and investment management

The second cluster, retail and business banking, covers Barclaycard, Europe Retail and Business Banking, Africa Retail and Business Banking and UK Retail and Business Banking.

Personal banking customers can choose from a comprehensive portfolio of services, including loans and mortgages, current accounts, savings accounts, ISAs, insurance, overdrafts and credit cards. Barclays Premier banking is available to customers with a minimum of £100,000 in savings or investments or an annual gross income of £75,000 paid into their Barclays account.

Security at Barclays Bank

Barclays has several independent security certifications, including a Kitemark for Secure Digital Transactions, the Cyber Essentials Scheme and ISO/IEC 27001:2013 certification.

Barclays Bank UK is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Deposits of up to £85,000 are covered by the Financial Services Compensation Scheme (FSCS).

Barclays Bank Contact Details

1 Churchill Place
London
E14 5HP

Telephone: 0800 279 4726

Email: [email protected]

Barclays Bank

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Barclays Bank Reviews

Pedro Rito
November 24, 2021

“The most problematic bank I ever had. The bank application doesn't allow you to have access to all the services that you can use if logged online via browser”

The most problematic bank I ever had.
The bank application doesn't allow you to have access to all the services that you can use if logged online via browser. In the application you are supposed to get help (or maybe not) as if you talk with an advisor (being logged in) through a chat window… when you do this, you have to keep supplying information to enable them to help you and if you need to use the phone to get that information, you will be losing the chat window all the time to get the necessary information and you have to keep pressing the same links over and over again to return to the same chat window.
If you have a recurring authorized payment on your card and if you want to cancel it (because it was originally you who approved it) you are informed to contact the retailer because you cannot directly cancel your recurring payment authorization even if it is your own money and your account! The retailer owns you!
Someone minimum bright would assume that if you have a recurring payment that you wanted to cancel, you should be able to do that immediately without justifications to the bank. It will be a problem between you and the retailer. Barclays states otherwise I'm affraid! Ridiculous!
Forget if you think they have backups of the inumerous chat windows you use the get help. In the event you need to submit more information and if they had a crash… they enjoy to apologise to inform you that due to technical difficulties they cannot retrieve all the information you entered and you have to start again from scratch.
If you think you can see the details of an account where you just transferred moneys into… think again. Instead of that information which any other foreign bank supplies, you will see your own sort code and account number! How helpfull is that if you need to transfer moneys again and you don't have the account details? Unbeleivable right? Well making a complaint to the bank gets you no where! More than 1 year later you still cannot get the necessary correct information about the transfer!!!
I could say much more but this is a fair resume of problems you will find in Barclays!

Crawford Revie
September 26, 2021

“Customer service is non-existant.”

Customer service is non-existant.

One person found this helpful
June Mccullers
October 21, 2020

“Worst customer service ever. They say they are working from home and everything is a process that will take 30 to 60 days”

Worst customer service ever. They say they are working from home and everything is a process that will take 30 to 60 days. No one ever follows up or returns a phone call. They don't seem to know anything and don't care.

3 persons found this helpful
Janet
September 2, 2018

“Always great service thats friendly and helpful. Never had a bad experience before with Barclays”

Always great service thats friendly and helpful. Never had a bad experience before with Barclays.

One person found this helpful