Barclays Bank

Impossible to speak to someone on the phone.
The Internet banking service is totally inadequate as transactions are not displayed.
The local branches are either shut, deficient or not fit for purpose.

I've been with Barclays over 30 years, I recently had issues with fraudulent use of my debit card so went on my Barclays app to do online chat which was no use so I phoned them directly,I waited over 15 mins no answer, I finally had a return call following day saying they had cancelled my debit card and would send me a new one, it's been 5 days now still nothing, so back on to chat which is a big waste of time then back to a direct call which I was told I'd be waiting another 30 mins plus to speak to someone, lm having to use my credit card until my debit arrives ,for such a large established company I'd expect better from them !

I am treasurer at a local church and from time to time need to get new people on or off our business account. The level of incompetence I've encountered with the Barclays Change Mandate Team is beyond anything I've ever experienced. The change process to bring on new people is stated to take 10 working days. I've so far experienced two occasions of three months and this year an incredible six months. Firstly you have to call them and that takes around 45 minutes just to get through. The robot will talk about exceptional call volumes but that ain't true because it's been like that for two years. When you do speak to a member of the team they will speak with authority, be very polite and get it totally wrong. So you ring back a month later and someone will tell you that they need something else (more signatures, more verification, whatever). ‘We're sorry, but the first person got it wrong'. You follow through with that until the next occasion when you have to ring again only to find something else that's wrong. That something else might require an additional visit to a branch. If you can find one and have the time to go there, wait and finally be served by someone who knows less that the Change Mandate Team; then they may get it wrong too. The Barclays Change Mandate Team don't get in touch with you. They don't know their own processes. I assume no-one is trained in them. Certainly their processes were poorly written and never, ever tested. The six month's timescale I referred to above was not six month's of simply waiting. It was six months that included multiple visits to branch, half a dozen LONG phone calls and receipt of obscure meaningless letters from Barclays that worsened already muddied waters. The Barclays Change Mandate Team have zero consideration for their customers. I wonder if in the reverse situation they would like to be treated like this.

Over the last 12 months my partner has had countless issues with them losing money, freezing accounts, letting someone change his address over the phone by not taking them through security, refusing to refund a £30 fraudulent transaction which was made by someone on iTunes.
Well this morning took the biscuit when he logged on to check the £11000 refund we were waiting to clear from HMRC had been credited, to find they had taken our money and frozen his account. They state it had been flagged up as fraud. It is a genuine tax refund from HMRC??
Now being told they have unfrozen the account but they don’t know what’s happened to our 11 grand and can we give them 24 hours to try and find out.
We have 5 children including a 7 month old baby, my partner has been out of work since December as he has cancer and we have less than £30 in the bank.