Barclays Bank

Barclays Bank

Barclays is a British multinational investment bank and financial services company. It was founded in 1690 and is headquartered in London.

Reviews Rating
43%
Review Score
This figure is an average of the reviews score, taken from customer reviews and the overall rating of the bank.
52%
BankRank® Score
This figure is the average of the bank’s total sentiment score and the review scores.
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Overview

First Glance

Barclays is a British multinational investment bank and financial services company. It was founded in 1690 and is headquartered in London.

Features

Contact Info

Address
One Churchill Place, Canary Wharf, London E14 5EF, UK
Phone
0800 279 4726

About Barclays Bank

Barclays is a British multinational investment bank and financial services company. It was founded in 1690 and is headquartered in London.

Barclays originated as a goldsmith banking business in which James Barclay became a partner in 1736. In 1896, several English banks merged under the name Barclays and Co. Since then, the bank has expanded across the UK and internationally, acquiring several other corporations including Provincial and South Western Bank, Mercantile Credit, Woolwich and the North American operations of Lehman Brothers following the 2008 crash.

Barclays now has nearly 5,000 branches in 55 countries, including 1600 branches in the United Kingdom. Barclays customers in the UK can also access some services via the Post Office.

Barclays Products and Services

Barclays Bank operates across four core divisions: personal banking, wealth management, corporate banking and investment management. These divisions are organised into two large clusters – corporate and investment banking and wealth and investment management, and the retail and business banking arm.

The first cluster includes the following services:

  • Investment banking
  • Corporate banking
  • Wealth and investment management

The second cluster, retail and business banking, covers Barclaycard, Europe Retail and Business Banking, Africa Retail and Business Banking and UK Retail and Business Banking.

Personal banking customers can choose from a comprehensive portfolio of services, including loans and mortgages, current accounts, savings accounts, ISAs, insurance, overdrafts and credit cards. Barclays Premier banking is available to customers with a minimum of £100,000 in savings or investments or an annual gross income of £75,000 paid into their Barclays account.

Security at Barclays Bank

Barclays has several independent security certifications, including a Kitemark for Secure Digital Transactions, the Cyber Essentials Scheme and ISO/IEC 27001:2013 certification.

Barclays Bank UK is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority. Deposits of up to £85,000 are covered by the Financial Services Compensation Scheme (FSCS).

Barclays Bank Contact Details

1 Churchill Place
London
E14 5HP

Telephone: 0800 279 4726

Email: [email protected]

Barclays Bank

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Barclays Bank Reviews

Samuel McCarthy
March 27, 2022

“Triangle of DeathWhen everything works its easy to use and a good service, where Barclays falls apart is any instance where you need to communicate with Barclays, be that being locked out of your account, or simple want to open an account”

Triangle of Death

When everything works its easy to use and a good service, where Barclays falls apart is any instance where you need to communicate with Barclays, be that being locked out of your account, or simple want to open an account.

There are three avenues of dealing with Barclays.

– Over the Phone
– the Chat In the App
– In a Branch

The phone will refer you to the chat.
The chat will refer you to the phone.
And lets say you are locked out of the app and cannot access the chat, the phone will refer you to the branch.

Now bearing in mind Barclays are closing branches and reducing opening hours for branches, its not really acceptable if you have a major issue Saturday evening and you have to not only wait until Monday before it can get resolved, but you will also have to resolve it in working hours and leave the office.

Equally if you raise a complaint with any other company, naturally they can't resolve every conceivable complaint there and then. But when a complaint cant be resolved I would expect them to take details of the complaint and follow up with a written response in say 10 working days should you wish to take the complaint further.

The trips to the Branch usually involve dealing with someone who is never quite sure what's going on. Fair enough if they are learning but to then be told to sit down and phone someone, have just been told over the phone I need to go in branch is pretty ridiculous.

In Summary:

– Barclays customer services will avoid you at all costs.
– They will refer you to whoever you aren't seeing.
– In every engagement with any representative of Barclays (phone, chat, Branch), once you get past the actual robots you end up dealing with customer service representatives who are so scripted and restricted in what they can and can't do that its like dealing with another robot, having already got past a robot.

I have worked in Customer Service, I have also designed automations, and I work in HR for the NHS. and at no point in my career would Barclays level of customer service have ever been acceptable.

I would suggest they go into partnership with O2 so they can combine their terrible service, with Barclays terrible customer service.

anonymous anonymous
March 4, 2022

“They don't help are rubbish”

They don't help are rubbish

Li Lo
January 6, 2022

“4 hours call wait no answer I could have travelled”

4 hours call wait no answer I could have travelled to London and back and still received no response waste of my 4 hours

One person found this helpful
Pedro Rito
November 24, 2021

“The most problematic bank I ever had. The bank application doesn't allow you to have access to all the services that you can use if logged online via browser”

The most problematic bank I ever had.
The bank application doesn't allow you to have access to all the services that you can use if logged online via browser. In the application you are supposed to get help (or maybe not) as if you talk with an advisor (being logged in) through a chat window… when you do this, you have to keep supplying information to enable them to help you and if you need to use the phone to get that information, you will be losing the chat window all the time to get the necessary information and you have to keep pressing the same links over and over again to return to the same chat window.
If you have a recurring authorized payment on your card and if you want to cancel it (because it was originally you who approved it) you are informed to contact the retailer because you cannot directly cancel your recurring payment authorization even if it is your own money and your account! The retailer owns you!
Someone minimum bright would assume that if you have a recurring payment that you wanted to cancel, you should be able to do that immediately without justifications to the bank. It will be a problem between you and the retailer. Barclays states otherwise I'm affraid! Ridiculous!
Forget if you think they have backups of the inumerous chat windows you use the get help. In the event you need to submit more information and if they had a crash… they enjoy to apologise to inform you that due to technical difficulties they cannot retrieve all the information you entered and you have to start again from scratch.
If you think you can see the details of an account where you just transferred moneys into… think again. Instead of that information which any other foreign bank supplies, you will see your own sort code and account number! How helpfull is that if you need to transfer moneys again and you don't have the account details? Unbeleivable right? Well making a complaint to the bank gets you no where! More than 1 year later you still cannot get the necessary correct information about the transfer!!!
I could say much more but this is a fair resume of problems you will find in Barclays!

2 persons found this helpful
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Barclays Bank Accounts

Instant Cash ISA
Instant Cash ISA
Cash, ISA
Monthly Fee
0.60% - 0.75%
Interest Rate
Overdraft
Overdraft Rate
Barclays Bank Account
Barclays Bank Account
Current, Personal
Free
Monthly Fee
Interest Rate
Yes
Overdraft
Up to £15: Buffer. Up to £1,000: 75p per day. Up to £2,000: £1.50 per day. Over £2,000: £3 per day.
Overdraft Rate
1-Year Flexible Cash ISA
1-Year Flexible Cash ISA
Cash, ISA
Monthly Fee
0.85%
Interest Rate
Overdraft
Overdraft Rate
Premier Current Account
Premier Current Account
Current, Premium
Free
Monthly Fee
Interest Rate
Yes
Overdraft
Up to £15: Buffer. Up to £1,000: 75p per day. Up to £2,000: £1.50 per day. Over £2,000: £3 per day.
Overdraft Rate
Premier 1-Year Flexible Cash ISA
Premier 1-Year Flexible Cash ISA
Cash, ISA
Monthly Fee
0.95%
Interest Rate
Overdraft
Overdraft Rate
Barclays Basic Current Account
Barclays Basic Current Account
Current, Personal
Free
Monthly Fee
Interest Rate
No
Overdraft
Overdraft Rate
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